Terms and services

Last updated: 28-11-2025

Below you will find our General Terms and Conditions. If you have any questions, please feel free to contact us at:

Article 1 – Definitions

In these General Terms and Conditions, the following terms shall have the meanings stated below:

Right of withdrawal:
The period within which the consumer may exercise the right to withdraw from the distance contract.

Consumer:
A natural person who is not acting in the course of a profession or business and who enters into a distance contract with the trader.

Day:
Calendar day.

Fixed-term agreement:
A distance contract relating to a series of products and/or services, whose supply or obligations are spread over time.

Durable medium:
Any tool that enables the consumer or the trader to store information personally addressed to them in a way that allows future consultation and unaltered reproduction.

Withdrawal right:
The consumer’s possibility to cancel the distance contract within the cooling-off period.

Trader:
The natural or legal person who offers products and/or services to consumers at a distance.

Distance contract:
A contract concluded within a system organised by the trader for distance selling, where one or more means of distance communication are used exclusively until the moment the contract is concluded.

Means of distance communication:
Any method that can be used to conclude a contract without the consumer and trader being physically present in the same room at the same time.

General Terms and Conditions:
These General Terms and Conditions of the trader.

Article 2 – Identity of the Trader

Company name: Silver Commerce Sports
Trade name: Rosalie Boutique
Chamber of Commerce (KVK) number: 94393451
VAT registration number: ....
Address: Rendementsweg 20A, 3641 SL Mijdrecht, Netherlands
Email: support@rosalieboutique.com
SMS / WhatsApp: +31 (optional)

Article 3 – Applicability

These General Terms and Conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.

Before the distance contract is concluded, the consumer will receive these Terms. If this is not reasonably possible, the trader shall inform the consumer that the Terms can be sent free of charge upon request.

If the contract is concluded electronically, these Terms may be provided electronically in a manner that allows the consumer to store them on a durable medium.

If specific product or service conditions apply in addition to these Terms, these shall apply alongside these Terms. In case of conflict, the consumer may rely on the provision most favourable to them.

If any provision of these Terms is wholly or partially invalid, the remaining provisions remain in effect. The invalid clause shall be replaced by a provision as close as possible to the intent of the original.

Any ambiguities regarding interpretation shall be assessed “in the spirit” of these Terms.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to certain conditions, this will be clearly stated in the offer.

The offer is non-binding. The trader reserves the right to modify or amend the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the trader.

All images and technical information included in the offer are indicative and cannot give rise to any claim for compensation or termination of the agreement. Product images are an accurate representation of the products; however, the trader cannot guarantee that the colours displayed will exactly match the actual colours of the products.

Each offer contains information that clearly indicates to the consumer the rights and obligations associated with accepting the offer. This includes, in particular:

• The price, excluding customs duties and import VAT. These additional costs are the responsibility of the customer. Postal and/or courier services apply specific import regulations and will collect the VAT (together with any applicable customs duties) directly from the recipient of the goods.

• Any shipping costs.

• How the agreement is concluded and the steps required to complete it.

• Whether the right of withdrawal applies.

• Methods of payment, delivery and performance of the agreement.

• The period during which the offer can be accepted or the period during which the price is guaranteed.

• Communication costs if they differ from the standard basic rate.

• Whether the agreement will be archived after conclusion, and if so, how it can be accessed by the consumer.

• How the consumer can check and correct the information provided before concluding the agreement.

• The languages, other than Swedish, in which the agreement may be concluded.

• The codes of conduct to which the trader is subject and how the consumer can review these electronically.

• The minimum duration of distance contracts in the case of long-term transactions.

• (Optional) available sizes, colours and materials.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the stated conditions.

If the offer is accepted electronically, the trader will acknowledge receipt without delay. Until receipt is confirmed, the consumer may cancel the agreement.

If the contract is concluded electronically, the trader will implement appropriate technical and organisational measures to secure data transmission. If electronic payment is possible, suitable security measures will be applied.

The trader may—within legal limits—verify whether the consumer can meet payment obligations and assess other relevant factors. If there are justified reasons, the trader may reject an order with explanation.

Upon delivery of the product or service, the trader will provide the following on a durable medium:

Contact details for submitting complaints.
Conditions and procedures for exercising the right of withdrawal, or clear statement of exclusion.
Warranty and after-sales information.
Offer details referred to in Article 4(3), unless already provided.
Conditions under which the contract may be terminated if it has a term exceeding one year.

Every agreement is subject to product availability.

Article 6 – Right of Withdrawal

For product purchases, the consumer may dissolve the agreement within 14 days without providing a reason. The cooling-off period begins on the day after the consumer or a designated representative receives the product.

During this period, the consumer must handle the product and packaging with care. The product may only be used as necessary to determine whether the consumer wishes to keep it.

If the withdrawal right is exercised, the consumer must return the product with all accessories, preferably in original condition and packaging, following the trader’s clear instructions.

The consumer must notify withdrawal within 14 days by written message or email. After notification, the consumer must return the goods within 14 days and provide proof of timely dispatch.

If the consumer does not notify or return the product within the required period, the purchase becomes binding.

Article 7 – Costs of Withdrawal

Return shipping costs are borne by the consumer unless the product is defective or delivered incorrectly.

If the consumer has paid an amount, the trader must refund it as soon as possible and no later than 14 days after withdrawal, provided the trader has received the product or the consumer provides proof of return.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for the following products:

custom-made goods
clearly personal items
items that cannot be returned due to their nature
goods that spoil or age quickly
goods affected by financial market fluctuations
individual newspapers and magazines
audio/video/software with broken seal
hygiene products with broken seal

Withdrawal may be excluded for services relating to:

accommodation, transport, catering, or leisure activities on a specific date
services that began with explicit consumer consent before the cooling-off period expired
betting or lottery services

Article 9 – Price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except in cases of changes to VAT rates.

In deviation from the previous paragraph, the trader may offer products or services whose prices are linked to fluctuations in the financial market—fluctuations over which the trader has no influence—at variable prices. This link to market fluctuations, and the fact that any listed prices are indicative, will be clearly stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or legal provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the trader has agreed to them and:

they result from statutory regulations or legal provisions; or
the consumer is entitled to terminate the agreement from the day on which the price increase takes effect.

The ordered product is registered by the postal carrier in the consumer’s name. The postal carrier then charges import VAT or refunds it directly to the customer. The company therefore does not charge VAT on these orders.

All prices are subject to printing or typographical errors. No liability is accepted for the consequences of such errors. In cases of printing or typographical errors, the company is not obliged to deliver the product at the incorrect price.

Article 10 – Compliance and Warranty

The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of quality and/or usability, and the statutory provisions and/or government regulations that were in force on the date the agreement was concluded. If agreed, the trader also guarantees that the product is suitable for use other than normal use.

Any warranty provided by the trader, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert against the trader under the agreement.

Any defective or incorrectly delivered products must be reported to the trader in writing within 14 days after delivery. The products must be returned in their original packaging and in new condition.

The trader’s warranty period corresponds to the manufacturer’s warranty period. However, the trader is never responsible for the final suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or altered the delivered products themselves, or has had them repaired and/or altered by third parties.
The delivered products have been exposed to abnormal conditions, have been handled carelessly, or have been used in a manner contrary to the trader’s instructions and/or those stated on the packaging.
The defect is wholly or partly the result of government regulations relating to the nature or quality of the materials used, whether existing or introduced at a later date.

Article 11 – Delivery and Execution

The trader will exercise the greatest possible care when receiving and processing orders for products.

The delivery address is the address provided by the consumer to the company.

With due observance of the provisions in Article 4 of these General Terms and Conditions, the company will process accepted orders with reasonable speed and no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified within 30 days after placing the order. In such cases, the consumer has the right to dissolve the agreement free of charge and may be entitled to compensation.

In the event of dissolution in accordance with the previous paragraph, the trader will refund the amount paid by the consumer as soon as possible and no later than 14 days after dissolution.

If delivery of an ordered product proves to be impossible, the trader will make every effort to provide a replacement item. At the latest upon delivery, it will be clearly stated that a replacement item is being supplied. The right of withdrawal cannot be excluded for replacement items. Any costs of returning such items will be borne by the trader.

The risk of damage to and/or loss of products remains with the trader until the moment of delivery to the consumer or a pre-designated representative known to the trader, unless explicitly agreed otherwise.

Article 12 – Fixed-Term Contracts: Duration, Termination, and Renewal

Consumers may terminate both fixed-term and open-ended contracts under the stated notice periods. Silent renewal is restricted as outlined in the original text.

Article 13 – Payment

Unless otherwise agreed, amounts owed must be paid within 7 working days after the start of the withdrawal period.

The consumer must notify inaccuracies in payment details immediately.

If the consumer fails to pay on time, reasonable costs may be charged.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days after discovery of an issue.

Complaints will be answered within 14 days. If more time is required, the consumer will receive notice.

Unresolved complaints may be escalated under applicable dispute procedures.

A complaint does not suspend consumer obligations.

Article 15 – Disputes

These Terms are governed exclusively by Dutch law, even if the consumer resides abroad.

Article 16 – Personal Data

Personal data processing is subject to our Privacy Policy.

Article 17 – CESOP

Due to EU regulatory changes, payment service providers may record and transmit payment data into the Central Electronic System of Payment Information (CESOP).

Customer Service

Our customer service team is available:
Monday to Friday: 09:00–18:00
Saturday and Sunday: 10:00–16:00

Response time: We respond within 24 hours on weekdays.