FAQ

When can I expect to receive my order?

If you place your order before 17:00 p.m. (GMT), we begin processing it on the same business day.
Order processing typically takes 1–2 business days, after which delivery within the United Kingdom usually takes 4–8 business days.

Total estimated delivery time: 5–10 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, so you can follow your parcel at any time. More information can be found in our shipping policy

Which countries do you deliver to and what are the shipping costs?

We currently deliver to the United Kingdom only.

✔ Free standard shipping on all UK orders
✔ No minimum spend required

My delivery time has been exceeded. What is the status of my order?

We apologise for any unexpected delays. Delivery times may be affected by factors outside our control, such as:

seasonal demand
holidays
courier delays
customs checks
severe weather conditions

If your order has not arrived within the estimated delivery window, please allow an additional 3 business days.

Still no delivery?
Contact our support team at i nfo@rosalieboutique.com and we will investigate your order immediately.

I would like to return an item. What should I do?

If you wish to return an item, please email us at i nfo@rosalieboutique.com within 30 days of delivery to start the return process. More information can be found in our return and refund policy.

Our team will review your request and provide:

✔ the return instructions
✔ the return address
✔ information about your refund

Return requirements

Returned items must be:

unused
unwashed
undamaged
in original packaging
with all original tags attached

Unless the item arrived defective or incorrect, return shipping costs are the customer’s responsibility.

Refunds

Once we have received and inspected your return, your refund will be issued to your original payment method within up to 14 business days.
You will receive a confirmation email once the refund has been processed.

What payment methods do you accept?

American Express
Apple Pay
Google Pay
Maestro
Mastercard
Shop Pay
Visa

FAQ