Elara™ – Stylish and Waterproof Jacket

• Why Elara™ is irresistible:

  • Reliable protection – Keeps you dry and comfortable with premium water-repellent fabric designed for varying weather conditions.

  • Elegant design – A clean, streamlined silhouette suitable for both casual and professional settings.

  • Lightweight comfort – Breathable and soft material for all-day wear without heaviness.

  • Versatile style – Complements any wardrobe, from weekend outfits to urban looks.

  • Timeless appeal – Combines durability and refined design for year-round elegance.

Shipping Information

We strive to offer you the best value for your money. That's why we ship our products directly from the supplier. This allows us to save on shipping, storage, and packaging costs, and offer our products at a fair price.

Processing Time: Each order is processed within 1 to 3 business days. Orders placed during the week are typically processed within one business day. Orders placed on Friday afternoon or during the weekend will be processed on Monday.

Pre-Order Items: Items marked as Pre-Order require a longer processing time. Please allow 8 to 10 days before your item ships. This ensures we can secure the product with our supplier and prepare it for shipping. Once shipped, your order will follow the same standard delivery times mentioned above. If your order includes both in-stock and pre-order items, we will ship them together once the pre-order item is ready.

Delivery Time: Once your order has been processed, it will be shipped. The average delivery time is 10 to 15 business days. In some cases, delivery may take longer due to unforeseen circumstances, such as extreme weather conditions or delays with courier companies. We appreciate your patience and understanding.

Information on refunds and returns

We sincerely appreciate you choosing Rosalie Boutique, and we want you to feel confident with every purchase. Please take a moment to review our returns and refunds policy, created with transparency, fairness, and your satisfaction in mind.

Order confirmation and acceptance of the policy

At Rosalie Boutique, we prioritize transparency at every step of your shopping experience.

When you place an order on our website, you are deemed to have read, understood, and accepted the terms of our Returns and Refunds Policy. This acknowledgment is presented at checkout and is also included in your order confirmation email.

By completing your purchase, you agree that:

1. You've reviewed the return conditions, deadlines, and list of non-returnable items.
2. You understand that certain conditions (such as fit, color perception, or minor measurement variations) are not considered defects.
3. You agree to follow the proper return process, including requesting approval before shipping any items.
4. If a chargeback or formal dispute is filed, this agreement—along with the full policy, product descriptions, and communications—will be used as a backup.

Before you order – Sizes and expectations

We recommend consulting our Size Guide before placing your order. If you have any questions, please contact our team; we'll be happy to help.

Due to the manual manufacturing process, there may be a 1–3 cm measurement deviation. This is normal and not considered a defect.

Eligibility for refund

You can request a return within 14 days of receiving your order, as confirmed by tracking. To be eligible:

• Items must be unused, unwashed, and in perfect condition.
• They must retain their original packaging and condition.
• The refund must be requested by email within the deadline.
• Items that do not meet these criteria may not be accepted or may be subject to a restocking fee.

Non-refundable items

For hygiene and safety reasons, we do not accept returns of:

• Lingerie, swimwear and bodysuits
• Items in “Final Sale” or “Outlet”
• Gift cards

Unauthorized returns

Returns sent without prior approval or to an incorrect address will not be accepted.

How to return an item

Step 1: Contact Us
Send us a message with your order number, items you're returning, the reason for returning them, and product photos. We'll respond within 1–2 business days with instructions.

Step 2: Packaging and Shipping
Once approved, pack the items securely. Return shipping costs are the customer's responsibility. We recommend a tracked service.

Step 3: Refund Processing
Upon receiving and inspecting your return, we'll send you a confirmation. The refund will be processed to the original payment method within 7–14 business days. Original shipping costs are non-refundable.

Partial refund or store credit

To reduce our environmental impact, we offer a partial refund or store credit. This way, you can keep the item and still receive compensation, avoiding shipping costs. If you prefer this option, please indicate this in your return request.

Damaged or defective items

If your order arrives damaged or defective, please notify us within 48 hours with clear photos. After review, we will offer you a solution: replacement, refund, or store credit.

“Not as described” claims

• Differences in color, texture or appearance are not considered defects (depending on screen and lighting).
• Size variations of 1–3 cm are normal.
• Fit may vary depending on body type.

If you believe your item differs significantly from what was advertised, please contact us with photos. Alternative solutions such as a partial refund or in-store credit may apply.

Deliveries marked as “delivered”

If the tracking number says "delivered" but you haven't received it, Rosalie Boutique is not responsible. We recommend:

1. Contact the carrier and open a claim.
2. Check with neighbors or the doorman.
3. File a report in case of theft.

Orders returned to sender

If a package is returned due to an incorrect address or is unclaimed:

• Refunds are processed only after receiving the item.
• A 25% restocking fee applies.
• Original shipping charges are not refundable.

Chargebacks and disputes

We recommend that you contact us before opening a dispute or chargeback. In the event of a dispute, we share all documentation (order, tracking, confirmation, and this policy) with the bank.

Refund deadlines

• Up to 14 business days after receiving and approving the return.
• Funds are returned to the original payment method.
• You will receive an email confirming the refund.
• The crediting time depends on your bank.

Do you need help?

We're here to help. Write to us using our contact form and our team will assist you with returns, sizing, or any other questions.